Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned. Your must return the item within 7 days of your purchase.
Note: Buyer pays return shipping both ways.
1. For any questions e-mail us to streetsofcalidvd@yahoo.com
2. Mail your returned item to:
Streets Of Cali Ent.
P.O. Box 217
Port Hueneme, CA 93044
3. Include in your package a letter stating the reason for your return with your name, address, e-mail & phone #.
Return Exceptions
Sealed items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
(Clothing Only) If your clothing item is new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping both ways.
Payment Policy
Accepted Methods of Payment
Credit Card payment with PAY PAL (Visa, Master Card, American Express, Discover)
Money Order Or Check (when sending check order will not be processed until check clears)
Mail Money Oder Or Check To:
Streets Of Cali Ent.
P.O. Box 217
Port Hueneme, CA 93044
Order will not be processed if amount is not corrent. For easier process do as if you were paying with credit card hit the ADD TO CART button then it will take you to the check out page, here you will find the item with the TOTAL amount with shipping. Print this page and write your name, address, phone number and email, mail it to the address listed above.
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.